Tag: ICCA

Be a Superhero not a Villain

Why Do We Assume Organisations Need To See Everything?

Why Do We Assume Organisations Need To See Everything?

Modern organisations are built around visibility. We monitor. We analyse. We track. We measure. We justify these activities as necessary for security, compliance, operations and customer service. But what if we’ve mistaken visibility for necessity? For decades, digital systems have been designed on the assumption that providers must observe users in order to deliver services.…
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October 7, 2026 0
Why Is My Identity Stored Everywhere Except With Me?

Why Is My Identity Stored Everywhere Except With Me?

Every few weeks another organisation asks me to prove who I am. My bank knows. My employer knows. My insurer knows. My airline knows. Government departments know. Countless websites know. The obvious question is: Why is my identity stored in so many places? For decades we have accepted a simple assumption. If an organisation needs…
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October 2, 2026 0
WHY AM I EXPECTED TO TRUST EVERYONE

Why Am I Expected to Trust Everyone?

Every person knows this feeling. You book a holiday. You open a bank account. You use a mobile app. You join a loyalty programme. You visit a website. Each interaction comes with an invisible transaction. Your information in exchange for a service. Most of us have become so accustomed to this arrangement that we rarely…
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September 30, 2026 0