Technology does more than enable transactions. Over time, it shapes expectations. What we consider normal. What we believe we must disclose. How much observation we tolerate. How much control we expect to retain. And increasingly, how comfortable we have become with digital systems learning from our behaviour. Volume V asks a fundamentally human question: What…
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Much of the digital economy has been built around a powerful assumption: Understanding people’s behaviour creates economic value. Observe more. Measure more. Learn more. Predict more. Personalise more. Influence more. Over time, information about human behaviour has itself become commercially valuable. Volume IV asks a fundamentally different question: What would digital business look like if…
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Modern organisations have built much of their governance around visibility. We monitor activity. We maintain records. We analyse behaviour. We create audit trails. We use information to identify risk, demonstrate compliance and provide organisational oversight. This has created a deeply embedded assumption: To govern effectively, an organisation needs to see what is happening. Volume III…
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Every few weeks another organisation asks me to prove who I am. My bank knows. My employer knows. My insurer knows. My airline knows. Government departments know. Countless websites know. The obvious question is: Why is my identity stored in so many places? For decades we have accepted a simple assumption. If an organisation needs…
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